How Our Interest Rate Review Works
1. We review your current loan
We start by checking your current interest rate and relevant loan details.
Depending on the circumstances, we may ask you to provide an up-to-date home-loan statement or other information required to review the loan accurately.
2. We contact your existing lender
Where appropriate, we approach your lender directly to request a review of the interest rate applied to your loan.
This allows the lender an opportunity to reconsider its pricing before broader refinancing options are explored.
3. We explain the lender’s response
We let you know the outcome of the request and explain what it means for your home loan.
Possible outcomes may include:
The lender offers a reduced interest rate
The lender confirms the existing rate will remain unchanged
Further information is required
A broader home-loan review may be worth considering
4. We discuss the next step
If the lender does not make a suitable pricing change, we can discuss whether a broader review of the loan may be appropriate.
This does not necessarily mean that refinancing will be recommended. The potential benefits must be considered against fees, eligibility requirements, loan features and the costs associated with changing lenders.
5. We continue to review the loan
Interest-rate reviews should not be treated as a once-only exercise.
We maintain contact with our existing clients and review home-loan rates regularly, helping ensure the loan continues to receive appropriate attention as lender pricing and personal circumstances change.